POSITION SUMMARY: 

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NEW HEIGHTS BMC MEDIA guides brands, businesses, agencies and start-ups through the concept and development of user-friendly advertising & marketing products, promotions, and strategies that highlight the uniqueness of each brand’s proposition.

THE MEMBERSHIP COORDINATOR

A Membership Coordinator works as a liaison between an organization, a business’ product/service, or a facility and its members. The Membership Coordinator actively recruit memberships and membership renewals of individuals, business entities, companies, organizations, and congregations. In addition, the Membership Coordinator also oversees the development and management of the organization’s member certification process(es).

The Membership Coordinator will be responsible for all aspects of membership, from serving as the first point of contact for membership related questions, to organizing events to recruit new members. You will also be tasked with maintaining records, tracking membership figures, and coordinating with the accounting department regarding the payment of membership fees.

The Membership Coordinator works in conjunction with the Business Development & Community Relations Coordinator to oversee the creation and development of a support network, intended to be utilized as a tool for recruiting and securing member support (partnering members or membership participants) as appropriate, and to provide partnering information when needed.

To be successful as a Membership Coordinator you must be able to keep membership numbers up and ensure member satisfaction. Ultimately, an excellent Membership Coordinator must be an outstanding communicator with a talent for building strong relationships between members and the organization. Your job duties will also include processing new applications for member services, volunteering information to prospective members, answering queries, providing information through periodic newsletters and emails, devising regular communication activities, and maintaining membership records.

ESSENTIAL FUNCTIONS (MAJOR DUTIES & RESPONSIBILITIES):

The initial staff is expected to assume multiple roles while undertaking multiple responsibilities. Your duties may include:

• Handling all questions, information requests, and complaints regarding membership.
• Processing new membership applications, renewals, and resignations.
• Maintaining and updating membership records.
• Actively recruiting new memberships and membership renewals
• Developing and implementing strategies to recruit new members.
• Preparing membership marketing materials.
• Volunteering information to prospective members
• Providing partnering information
• Answering queries, and providing information through periodic newsletters and emails
• Assisting with member communication activities.
• Collecting data, tracking membership statistics, and preparing reports.
• Coordinating with the accounting department to track membership revenue.
• Organizing events and activities for existing and prospective members.
• Collecting email addresses and contact information at live events for building and managing company’s member database.
• Overseeing the development and management of the organization’s member certification process(es).

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