POSITION SUMMARY: 

‍

NEW HEIGHTS BMC MEDIA guides brands, businesses, agencies and start-ups through the concept and development of user- friendly advertising & marketing products, promotions, and strategies that highlight the uniqueness of each brand’s proposition.

COMPANY RECEPTIONIST

The Company Receptionist is responsible for greeting vendors, customers, job applicants and other visitors – delivering exceptional customer service assistance. It also entails answering calls and fielding them accordingly, addressing visitors’ questions and needs, and providing an overall welcoming environment – which oftentimes includes performing ad hoc administrative duties as needed.

The Company Receptionist operates the company’s switchboard (phone system) to screen, transfer, or route incoming callers, place outgoing calls, and arrange for transportation services when needed. Because she serves as an initial point of contact (answering phones and greeting visitors) it is critical the receptionist is friendly, extremely organized, and comfortable multi-tasking.

ESSENTIAL FUNCTIONS (MAJOR DUTIES & RESPONSIBILITIES):

The initial staff is expected to assume multiple roles while undertaking multiple responsibilities. Your duties may include:

• Maintaining employee and department directories.
• Maintaining security and telecommunications system.
• Operating telecommunication system – following instructions for phone and console operation.
• Maintaining security protocol by following procedures, monitoring logbook, and issuing visitor badges.
• Interacting with a wide variety of others – including job applicants, repairmen, delivery professionals, clients, and other CEOs
• Serving visitors by greeting, welcoming, and directing them appropriately.
• Informing visitors by answering or referring inquiries.
• Notifying company personnel of visitor arrivals.
• Arranging transportation services
• Maintaining calendar for scheduled conference room utilization
• Contributing to team effort by accomplishing related results as needed.
• Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
• Supporting continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Respecting and maintaining the confidentiality and integrity of NEW HEIGHTS BMC
• Complying with and adhering to all NEW HEIGHTS BMC policies and procedures

PREFERRED SKILLS AND QUALIFICATIONS

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

‍